Pay Period

Weekly- Please Use Detailers End of The Week Job Submission Button- If it is not turned in my Sunday 6:00 pm pay will be delayed 1-3 days.

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 End of The Week Job turn-in Friday*- Sunday 6 pm (deadline) Pay day -Tuesday

Ways to Get Paid: Electronic Transfer- Zelle, Venmo, Paypal, Cash App

NEW: All New detailers must send Dr Detail their portion of cash immediatly after recieving cash from customer. When a detailer recieves 3 days of customers cash, detailer must send Dr. Detail their portion.

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Part Time Detailers must do their End of The Week Turn-in on the last day of their work week, funds submited to Dr. Detail by 9 pm  end of day. Detailers get paid when all credit card funds have been processed and dumped. If you need funds earlier try to collect cash!

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Detailer are paid weekly on Tuesday

Note: Detailers do not get paid on jobs the customer has not paid on yet. It is your responisbility to collect the funds before you leave the customers location. Please make sure all credit card info is accurate.

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Percentage Pay -To be determined by Dr. Detail (based on performance). Detailers must follow Policies and Procedures, be on time, customer satisfaction, and be available to work 5 days a week to advance.

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40-50% of Job* Journeyman Detailer ( Dr. Detail will help with some products and equipment to get started) 3-4 months

55% of  Job- Maintaining Policy and Procedures, customer satisfaction for 3 plus months, must be proficient in all detail packages, and be full time!.

60% of Job*- Maintaining Policy and Procedures and maintaining customer satisfaction for 3  plus month, 5 days a week, proficent in all packages

65% of Job* plus 1 year of service maintaining a 60% level, full time detailer. WIlling to detail, RV's Boats, and all packages.

65% plus *100% of all upcharges. 2 years of service maintaining a 65% criteria (policy and procedures and customer satisfaction). Full time detailer

* To advance or recieve 100%  detailers must be willing to accept all jobs offered to them, meaning willing to detail, interior, exterior of RV's, Boats and vehicles and travel within our detailing service areas. If traveling out of area, we do a package up grade or  Dr Detail will split the gas. Dr Detail does this because if a detailer truns down a job, Dr Detail loses money, when we hire detailers who are not willing to work full time and turn jobs down because they dont like certain jobs. Please NOTE: They are not required to do the job, but they will NOT advance in pay percentages, because Dr Detail loses money keeping fulltime detailers on that refuse jobs. 

Detailers with seniority, best reviews, and strongest capabilities will get the first jobs offered

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Explanation of Job Pay Percentages

The commission is based on job performance!

New Detailers- After training detailers start at 40% for the first two weeks. After two weeks of maintaining customer satisfaction and Policy and Procedures detailers move to 45% for two more weeks. After 1 month of customer satisfaction and maintaining Policy and Procedures detailers move to 50% of the job. New Detailers must pass a 2-5 day shadowing with head detailer before they begin detailing for Dr Detail. There is NO pay earnings for Shadowing or training. You must qualify, or you are learning a trade free of charge!

Moving to 55%. After 3  month of maintaining customer satisfaction and maintaining the Policy and Procedures, the detailer will advance to 55%.

After maintaining customer satisfaction and maintaining Policy and Procedures detailers will advance to after 4 months 60%.

After maintaining 60% for 1-year detailer moves to 65%

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WORKING AS A TEAM

When detailers are working as a team or as two, the commission is paid differently and is done case by case. Many factors are included such as who is the main driver (gas) who is the seasoned detailer... etc. Generally, the jobs are split 50/50 of the commission for the day's works,  or 40/30 typically two to three jobs, per day which is a total 50% commission of the days total. The percentage is determined by Dr. Detail and is based on many factors.

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Decrease in Commission Pay

If the detailer is chronically late ( 2 times in a 30 day period), unprepared with the product has  low customer  ratings or has redos (3 or more in a month) Detailer will not qualify for upgrade and may be reduced to a lower percentage of commission.

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Work Days and Times

If you can, please give a weeks' notice if you need to go out of town or need a day off.

Please email Dr Detail all requests for days off.

Please determine the days and hours you want to work each week and make sure Dr. Detail is clear on the days and times you can work.

(Please note that detailers with more work days and less time off with the best rating get the best high-paying jobs! They give us their best, we will give them our best!)

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POLICY AND PROCEDURES -DAY OF DETAIL!  PLEASE CAREFULLY FOLLOW THESE PROCEDURES

Make sure you have all products, supplies, ladders, pads, clean rags, distilled water, equipment, and nutrition/hydration the night before your next detail. Make sure your set up for the next day is ready. Confirm with Dr. Detail the night before your detail so you know how much time you need to drive there. Be prepared at all times with all products and equipment! Be and look organized. Detailer must maintain this basic request to remain a Dr. Detail detailer and to advance in pay.

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POLICY AND PROCEDURES FOR DETAIL APPOINTMENT

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• Please stick with the scheduled time.( chronic rescheduling results in percentage of pay reduction)

• Please tesxt or call the customer the early evening the day before the detail to confirm and introduce yourself.

• Please text the customer about 1/2 hour before you arrive to let them know your ETA.

• Upon arrival, talk to the customer to see what their wishes, desires, and preferences are for their vehicle. 

• Carefully check the vehicle to determine the correct package.

• Discuss the package and pricing with customer

• Determine the upcharges

• Inspect the vehicle with customers, mark off any areas of concern blemishes such as; scratches, oxidation, dents issues. Please take photo of blemishes and send it to me in an email with the customer's name (submit with the completion/inspection form at the end of the day)

•  Have the customer sign and approve the detail and note the areas of the blemished vehicle.

• Review the Dr. Detail Policies if needed (like they need there to sign off and be there for payment,  you need keys to car, etc)

• Call in or text in the determined package with the price quoted along with any upcharges (so I can prepare an invoice)

• If the customer is paying Credit Card get the CORRECT infor BEFORE THE JOB STARTS! 

• If the customer is paying cash and they have to leave, get the cash before they leave, if they dont want to give you cash then please ge there credit card info.

• After detail, please have the customer inspect the vehicle thoroughly.

• Have customer sign off on the vehicle with the Completion Form. Please tell the customer to inspect before you leave.PLEASE INFOR THE CUSTOMER YOU WILL NOT BE COMING BACK SO HAVE THEM THOUROGHLY INSPECT THE VEHICLE!

• Discuss with customers the detail and their satisfaction or disatisfaction with the job.

• Please take a picture of completed work and lisc plate

• Please take a picture of the inspection/completion form  if the cell service is poor and it to me at the end of the day along with any comments about the customer and photos of the vehicle.

Document any issues the cusytomer may have had with the detail please send info to robertdrdetail@gmail.com

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REMEMBER:

Determine the correct package- This makes a differnce in your pay!

Look for upcharges, headlights, dog hair, scratch removal, etc.. these ads to your bottom line

Upsell a better package with longer wax protection

See if they have any other cars, Rv's Boats etc...

Leave business cards with customers

Ask for Google review (if customer is happy)

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POLICY AND PROCEDURES FOR COMPLAINTS AND RETURNS

Protocols with Dealing with Complaints and Returns

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Remedy the situation:

1. Offer an upgraded wash or better package.

 

Return to incompleted jobs:

If a customer complains and work is not performed or underperformed the detailer needs to remedy the situation in one of two ways: Return and fix the problem or we will return the funds to the customer and detailer will not be paid for the job, or a deduction will be taken out of the next pay period iif detailer refuses to remedy the situation.. Note failure to remedy the job jeopardizes detailers' position with Dr Detail.

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 Have the customer sign off the job as satisfactory and complete.

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UNREASONABLE CUSTOMERS

Things to remember; If the customer is a jerk you do not need to do the job. 

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